This past Wednesday one of Canada’s biggest provider of cell phone service, Rogers, experienced a glitch that lead to a service outage of several hours for millions of customers. Needless to say, those cut-off customer were not happy.
Some of them took to Twitter to express their frustration. That was when a self-identified “Aussie living in Brooklyn” discovered the downside of having a Twitter handle: Glenn Rogers @rogers.
People did their share of venting, read more from CBC here.
Tweets from the corporate Rogers suggest the trouble began at 6:40 pm. By 7:58 pm here’s what the human @rogers had to say:
The wrath of a thousand Canadians is a mighty sight. #rogersoutage
Glenn Rogers seems to have taken it with good humor and picked up some defenders along the way:
Here’s Glenn Roger’sresponse to it all once the furor subsided:
Thanks for all the kind tweets Canada. May they never take your phone or internet from you again.
It’s easy to detest companies like Rogers, as the hated cable company – or the idiots who leave you on hold for eternity when calling about a problem. But cases of mistaken identity or phone numbers that are a little too similar can happen to almost anyone.
I am told there’s a poor soul out there who had a number one digit off from NCPR’s old pledge-drive phone number who probably hated that time of year more than anyone. Sorry about that, eh?